Frequently asked questions.

An accessibility review directory for Australian pubs, cafes and restaurants, for people who are blind or have low vision, have wheelchair and mobility needs, or are Deaf or hard of hearing. It tells you what a venue is actually like to walk into: the step at the door, the lighting, the noise, whether the menu can be read, whether the staff know what to do.

It is not a food review site. There are plenty of those.

No. Reading, searching and reviewing are all free, and always will be. The site runs on donations and on the time of the people who write the reviews.

Search by name or suburb, then narrow by the features you need from the filter panel. A venue only matches a feature once a visitor has confirmed it, so an unchecked venue is excluded even if it does have the thing you ticked.

If you tick several features and get nothing back, take one off. It usually means nobody has checked that combination yet rather than that no such venue exists.

Yes. The Display settings button sits at the bottom left of every page. It has light, dark and high contrast themes, text size, line spacing and letter spacing, an option to underline every link, and a switch for animations.

Your choices are remembered on that device and applied before the page paints, so nothing flashes at the wrong size.

Because five means a venue got everything right for the person who went, whatever they needed, and that is genuinely rare. A place can have excellent food, warm staff and still put a sandwich board across the entrance.

A three here is not an insult. It means most of it worked.

Space covers getting in, moving around, parking and toilets. Sensory covers lighting (too dark as well as glare), noise and whether you could read or hear the menu. Service covers staff, assistance animals and how you pay.

There is a fourth category, Site, for whether the venue's own website and menu work with a screen reader. It isn't rated out of five, because a website either does the job or it doesn't.

A feature is confirmed when a visitor has been there and answered yes to it. Every answer carries the date it was given.

Answers go stale after twelve months because venues change. A ramp gets blocked, a manager leaves, the lighting gets redone. A yes or a no from two years ago is a guess, so the site stops treating it as current and asks the next visitor to check.

When visitors disagree, recent answers win. If the two most recent visitors give the same answer, that is the answer shown, however many older ones said otherwise, because a venue that has fitted a ramp shouldn't be held back by last year's reviews. Otherwise an answer needs twice as many visitors behind it as the others, and anything closer shows as visitors disagreeing.

Some features can be answered Not applicable, like an accessible toilet at a takeaway with no toilets at all. That shows as not applicable rather than as a no, and it doesn't count against the venue's badge.

It is earned, and it cannot be bought, asked for or given out. A venue carries the badge only while it clears every part of a fixed bar, and it loses it the moment it stops.

The bar: at least 70% of the access features checked by visitors, yes or no, with at least half of the features that apply there confirmed as there, nothing visitors currently disagree on, nothing gone stale past twelve months, answers from at least three different visitors, and four or better out of five for Space, Sensory and Service with at least three ratings each.

A moderator can withhold the badge from a venue, for instance if something has gone wrong that the numbers do not show yet. Nobody can grant one. A venue that has not earned it shows what it is still missing instead, which is usually a handful of features nobody has checked.

Yes, and short is fine. One concrete detail beats three paragraphs of atmosphere: a step at the door, a menu in grey six-point, a staff member who offered to read it out without being asked.

You can also skip the writing entirely and just answer the yes or no feature questions on a venue's page. That takes seconds and is just as useful.

If it is an access detail, answer the feature questions on that venue's page yourself. Your answer is dated, so a correct answer today replaces a wrong one from last year without anyone having to arbitrate.

If it is the name, address or phone number, use the contact form and we will fix it.

Yes. Claim the listing from its page and, once we have verified you, you can set the banner image, add a logo and write a short description.

You can also state which access features you offer. Those show as stated by the business and not independently verified until a reviewer has been and confirmed them.

Not for disagreeing with it. If a review breaks the terms it comes down; if it is an honest account of someone's visit it stays up.

Most of what gets written up here is cheap to fix and nobody had told you about it. Fixing it and asking for a fresh review works far better than arguing with the old one.

Please do, and you don't need to know anything about its access. An empty listing is useful, because it gives the next visitor somewhere to record what they find.

Choose Sign in from the header, then Create an account. You can use an email address and password or sign in with Google. You will need to confirm your email address before your first review is published.

You only need an account to write reviews or answer feature questions. Reading and searching need nothing.

Your email address is used to sign you in and to reply if you contact us. It is never shown on the site and never sold. Reviews are published under your display name, which you choose and can change.

The privacy page has the full detail.